Contact
Before writing to us, take a look below: most queries are resolved in a few seconds. If you don't find your case, the form is at the end.
Resolve your doubt now
When will my order arrive and how do I track it?
Orders placed before 1:30 p.m. on a working day are shipped the same day. Estimated delivery times are 2-3 working days in mainland Spain, 3-5 in the Balearic Islands, 5-7 in the Canary Islands, and 4-7 in the rest of Europe. When the carrier picks up the package, you will receive an email with the tracking number. If more than 48 hours have passed since confirmation and you have not received it, first check your spam folder.
Can I change or cancel an existing order?
Only as long as it has not left our facilities, and that window is short: orders placed before 1:30 p.m. are shipped the same day. If you are in a hurry, call us at +34 968 12 64 34 instead of writing, because an email may not be read in time. Once in transit, we cannot guarantee any changes.
I want to return a product
You have 15 calendar days from the date you receive your order. We cover the return shipping costs and send you the label, so you don't have to manage anything. For hygiene and food safety reasons, we cannot accept opened or used products, unless they have a defect or there was an error on our part. If the order arrived damaged, please contact us within the first 24 hours with photos of the packaging and the product.
I need an invoice with my tax details
The order confirmation email serves as proof of purchase. If you need an invoice with specific tax information, it is best to indicate this when placing the order. If you have already placed the order, please write to us via the form with the order number and full billing information, and we will issue it to you.
Can I take several products at once or along with my medication?
They are food supplements, not medicines, and can generally be combined. However, if you are undergoing medical treatment or have a health condition, consult your doctor or pharmacist, as they are familiar with your case. We do not provide personalized health recommendations through this channel. The complete composition of each product can be found on its product page.