Order Tracking

Where is my order?

We know waiting can be anxious. That's why we tell you exactly how and where to check your order status, without having to contact us unless necessary.

All orders include real-time tracking from the moment they leave our warehouse.

How to check your order in 3 steps

1

Check your shipping email

As soon as your order leaves our warehouse, we send you an email with your tracking number and a direct link to check its status in real time.

2

Use the "Track with Shop" button

That same email includes a button to track your order with a real-time map through the Shop app, without needing to create an account.

3

Check your Salubell account

If you have an account, log in here to see your complete history and the status of all your orders in one place.

4

Estimated delivery times

We prepare orders in 1 business day, provided we receive them before 1:00 PM. Shipping takes an additional 1-2 business days depending on the destination.

Can't find your tracking email?

Before contacting us, check:

  • Your email's spam, promotions, or notifications folders.
  • That the purchase confirmation email is not marked as unread in another inbox.
  • Your Salubell account, if you created one when purchasing.

Contact us if:

  • More than 3 business days have passed since the purchase with no updates.
  • The tracking shows the same status for more than 2 days.
  • You need to modify the shipping address before the order is dispatched.

Frequently asked questions

How long does my order take to arrive?

Orders are prepared within 1 business day, provided we receive them before 1:00 PM, and transportation adds an additional 1-2 business days, depending on your postal code.

Can I change the shipping address once the order has been placed?

If the order has not yet left our warehouse, yes. Write to us as soon as possible with your order number and the new address.

My tracking isn't updating, what should I do?

It's normal for the status to take a day to update after carrier pickup. If more than 2 days pass without changes, contact us and we'll check it with you.

I received an incorrect or incomplete product

Write to us with your order number and a photo of what you received, and we will provide a solution as soon as possible.

Still can't find your order?

Write to us with your order number and we'll check it with you immediately.

Contact Us