Order shipping
Here you'll find everything you need to know about how we prepare your order, how long it takes to arrive and how much shipping costs depending on your destination.
Orders received before 13:30 (Spanish mainland time) on a working day are dispatched the same day.
How we process your order
Confirmation
Once your payment has been confirmed, you'll receive an order confirmation email.
Preparation
We process orders Monday to Friday, from 09:00 to 16:00 (Spanish mainland time), excluding public holidays in the Region of Murcia. If your order arrives before 13:30, it's dispatched the same day; otherwise, on the next working day.
Handover to the carrier
When we hand your order over to the carrier, we'll send you a second email with your tracking number.
Delivery times and shipping costs
Delivery times are estimates from order confirmation and are not guaranteed.
| Destination | Estimated delivery | Shipping cost | Free shipping |
|---|---|---|---|
| Mainland Spain | 2-3 working days | €3.00 | On orders over €30 |
| Balearic Islands | 3-5 working days | €6.00 | On orders over €30 |
| Canary Islands | 10-15 working days | €30.00 | — |
| Ceuta and Melilla | Not available | — | — |
| Portugal | 3-5 working days | €4.00 | On orders over €30 |
| Rest of Europe | 4-7 working days | €8.99 | On orders over €60 |
| United Kingdom | 5-8 working days | €11.99 | On orders over €60 |
Shipping costs are calculated and shown separately before you confirm your order. Discounts and coupons applied are taken into account for the free shipping threshold. SALUBELL PHARMA, S.L. is not responsible for delays caused by carriers, incidents or circumstances beyond its control.
Destinations with special conditions
Shipping to the Canary Islands
Orders shipped to the Canary Islands do not include VAT. Instead, IGIC (the Canary Islands General Indirect Tax) applies, which is already included in the final price shown on our website.
Additional customs formalities may apply, and any related costs are payable by the recipient.
Shipping to Ceuta and Melilla
For logistical reasons, we do not currently ship to Ceuta or Melilla. We are working to offer this service in the future.
Carriers and packaging
Carriers
We work with DHL, SEUR and MRW for shipments within Spain, and with DHL and UPS for international shipments.
We reserve the right to use alternative carriers when operational circumstances require it, always guaranteeing equivalent delivery times.
Packaging
All our orders are sealed with high-performance gummed paper tape, which is more environmentally friendly than conventional adhesive tape and keeps your parcel safe and intact during transit.
Tracking and issues
How do I track my order?
When the carrier collects your order, you'll receive an email with your tracking number and a link to follow your shipment in real time. You can also check it at any time from Where is my order? If you haven't received this information within 48 hours of the shipping confirmation, email us at clientes@salubell.com.
I entered the wrong delivery address. What should I do?
It is the customer's responsibility to provide a correct and complete delivery address when placing the order. SALUBELL PHARMA, S.L. is not responsible for delays or failed deliveries resulting from an incorrect or incomplete address. If you spot a mistake, email us as soon as possible at clientes@salubell.com: once the order is in transit, we cannot guarantee that it can be changed.
What happens if my order can't be delivered?
If the carrier is unable to deliver after several attempts, the order is returned to our warehouse. We'll contact you to arrange a new delivery, which may involve additional reshipping costs, or to refund the order amount, excluding any original shipping costs.
My parcel arrived damaged
If the packaging shows visible damage, note it on the carrier's delivery slip at the time of delivery. Email us at clientes@salubell.com within 24 hours of receipt, with photos of the packaging and the product. We'll handle the case in accordance with our Returns and Refunds Policy.
Any questions about your shipment?
Email us at clientes@salubell.com or call us on +34 968 12 64 34.
Customer service hours: Monday to Friday, 09:00 to 16:00 (Spanish mainland time).