Subscription Terms - "Subscribe & Save"

These Subscription Terms govern the recurring purchase service ("Subscribe & Save") offered by SALUBELL PHARMA, S.L. (Tax ID / CIF B30752646), with registered address at Avda. del Carbono, 44, Parcela 96, Pol. Ind. Los Camachos Sur, 30369 Cartagena (Murcia, Spain), through the website salubell.com.

By subscribing, you fully accept these Terms, as well as our General Terms and Conditions, Privacy Policy and Refund and Returns Policy, all of which are incorporated herein by reference.

1. What is the Subscription service

The "Subscribe & Save" service allows you to automatically and periodically receive the products you choose, without having to place a new order manually, in exchange for a discount on the product's regular retail price.

By selecting the "Subscribe" option on the product page or in the cart, instead of "One-time purchase", you are entering into a recurring order that will be processed automatically at the frequency you choose, until you modify or cancel it.

2. Applicable discount

  • The discount associated with the subscription is shown on each product page at the time of purchase and may vary by product.
  • The discount applies exclusively to the price of products marked as "eligible for subscription" and cannot be combined with other promotional codes, unless expressly stated otherwise.
  • SALUBELL PHARMA, S.L. reserves the right to change the applicable discount percentage for future shipments, notifying you in advance via the email address associated with your account. Any change will not affect orders already confirmed.

3. Delivery frequency

  • When subscribing, you can choose the delivery frequency (for example, every 30, 60 or 90 days, subject to product availability).
  • You can change the frequency of your upcoming deliveries at any time from your customer account or by contacting clientes@salubell.com, provided this is done before the corresponding order has been processed.

4. Order processing and payment

  • Each subscription order will be automatically generated and charged on the corresponding date according to the frequency chosen, using the payment method associated with your account.
  • By subscribing, you expressly authorize SALUBELL PHARMA, S.L. to make periodic, recurring charges to that payment method, without needing to request your authorization for each individual shipment.
  • We will send you a prior notice by email before each renewal, with sufficient advance notice for you to modify, postpone or cancel the shipment if you wish.
  • If a charge cannot be processed (for example, due to insufficient funds or an expired card), we may retry the charge or suspend the subscription until the payment method is updated.

5. Modification, pause and cancellation by the customer

  • You can modify, pause or cancel your subscription at any time, free of charge and without penalty, from the "My Account > Subscriptions" section or by writing to clientes@salubell.com.
  • For a change or cancellation to affect the next shipment, it must be requested before the processing date of that order. Orders already confirmed or shipped will not be affected by a subsequent cancellation.
  • Cancelling the subscription does not, by itself, entitle you to a refund for orders already delivered, without prejudice to the right of withdrawal set out in section 8.

6. Product availability and changes

If a subscribed product becomes unavailable or is discontinued, we will notify you in advance and, where applicable, offer you an equivalent product. If you do not agree with the change, you may cancel your subscription at no cost.

SALUBELL PHARMA, S.L. may update the composition, format or packaging of its products for reasons of product improvement or raw material availability, always respecting the legally required information and guarantees.

7. Cancellation by Salubell

SALUBELL PHARMA, S.L. may suspend or cancel a subscription, with prior notice to the customer, in the following cases:

  • Repeated failure to process payment.
  • Discontinuation of the subscription programme or of the subscribed product.
  • Suspected fraud or misuse of the service.
  • Breach of the website's General Terms and Conditions.

In these cases, only orders actually confirmed or shipped will be charged.

8. Right of withdrawal

In accordance with Spanish Royal Legislative Decree 1/2007 (Consolidated Text of the General Law for the Defence of Consumers and Users) and European Union regulations on distance contracts, you have a 14 calendar day period from receipt of each shipment to withdraw from it, without needing to provide a reason, under the terms set out in our Refund and Returns Policy.

As these are food supplement products with a health/safety seal, the right of withdrawal does not apply to products whose protective seal or packaging has been removed after delivery, in accordance with article 103(d) of the aforementioned Consolidated Text.

Withdrawing from a specific shipment does not automatically cancel the subscription; if you wish to cancel it, you must also do so in accordance with section 5.

9. Nature of the products

The food supplements sold do not replace a varied, balanced diet or a healthy lifestyle. We recommend not exceeding the daily dose expressly stated on the label, and consulting a healthcare professional in cases of pregnancy, breastfeeding, medical treatment or use by minors. SALUBELL PHARMA, S.L. is not liable for any misuse of the subscribed products.

10. Changes to these Terms

SALUBELL PHARMA, S.L. may amend these Subscription Terms at any time. Any changes will not affect orders already confirmed and will be communicated to active subscribers with reasonable advance notice; they will be deemed accepted if the customer does not cancel their subscription before the change takes effect.

11. Data protection

The data provided to manage your subscription and recurring payments will be processed in accordance with our Privacy Policy.

12. Governing law and jurisdiction

These Terms are governed by Spanish law. For any dispute, the competent Courts will be those of the consumer's domicile where the customer qualifies as a consumer. Otherwise, both parties submit to the Courts of Murcia (Spain).

You may also use the European Online Dispute Resolution platform: https://ec.europa.eu/consumers/odr

13. Contact

For any questions about your subscription:

  • Email: clientes@salubell.com
  • Phone: +34 968 12 64 34
  • Hours: 9:00 AM to 4:00 PM, Monday to Friday